Building up an IT Service Management System through the ISO 20000 Certification

Authors

  • Jung-Hoon Park Senior Researcher, Department of Overseas Information, KISTI
  • Hwan-Min kim Senior Researcher, Department of Overseas Information, KISTI(Corresponding Author)

Keywords:

ISO 20000, NDSL, IT Service Management System, Application of ISO 20000, e-journal Management System, KISTI Information Center

Abstract

This study prepared a foundation to provide high-quality services in a stable and effective way to meet the customer expectations, by building up and establishing an ISO 20000 certified IT service management system and protecting the information assets from various threats through effective system operation that meets the requirements of international standards, in order to ensure the reliability and stability of NDSL public services provided by KISTI Information Service Center and to enhance the customer satisfaction.

URL: http://ijkcdt.net/xml/00649/00649.pdf

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Published

2012-12-31

How to Cite

Park, J.-H., & kim, H.-M. (2012). Building up an IT Service Management System through the ISO 20000 Certification. International Journal of Knowledge Content Development & Technology, 2(2). Retrieved from https://journals.sfu.ca/ijkcdt/index.php/ijkcdt/article/view/26

Issue

Vol. 2 No. 2 (2012)

Section

Articles

License

Copyright (c) 2012 International Journal of Knowledge Content Development & Technology

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