It’s All About the Relationship: Identifying Management Attributes for Quality Nonprofit Partners in Service-Learning



This paper examines the relationship between a student’s experience in a service-learning course and the management attributes of the nonprofit client. We utilize a mixed methods approach to identify and explain the most impactful attribute. We find that the quality of the consulting relationship has the strongest effect on a student’s experience. This attribute can be further explained in terms of the client’s personal engagement, commitment to collaborative learning, and positive attitude behaviors.

Author Biographies

Robert Shearer, Business Administration Division Pepperdine University

Associate Professor of Decision Science

Regan Schaffer, Business Administration Division Pepperdine University

Professor of Management