The relationship between organizational change and knowledge management strategies: A systematic review

Authors

  • Surour Slayem Alshamsi The British University in Dubai
  • Azzam Othman The British University in Dubai

Abstract

It is evident that organizations applying a knowledge management framework benefit from the data and information required on any occasion while ensuring that all elements, including accountabilities, processes, technologies, and governance, perform accurately. Any changes in the organizational process, project, or service may disturb the knowledge management framework. This study provides a comprehensive analysis of 5 research articles published in conference proceedings and journals from 2000 to 2021 in the context of the relationship between knowledge management and implementing a successful organizational change. Furthermore, this study proposed an extended framework to manage changes in organizations. This study also conducts secondary and primary research to get the opinion of professionals while they face issues in managing KM framework during change management. This study attempts to show the recent research progress in knowledge management during organizational change management and proposed an integrated framework to manage changes under the KM framework so that pitfalls of KM might be reduced during an organizational change.

References

Abousamra, R., & Al Ali, A. (2017). Qualitative Analysis of the Innovative Knowledge Creation Style of Project Managers and its Relationship with Performance Stability in IT Projects. International Journal of Information Technology and Language Studies, 1(2).

Al-Emran, M. (2015). Hierarchical Reinforcement Learning: A Survey. International Journal of Computing and Digital Systems, 4(2), 137–143.

Al-Emran, M., Abbasi, G. A., & Mezhuyev, V. (2021). Evaluating the Impact of Knowledge Management Factors on M-Learning Adoption: A Deep Learning-Based Hybrid SEM-ANN Approach. In Recent Advances in Technology Acceptance Models and Theories (Vol. 335, pp. 159–172). Springer, Cham. https://doi.org/10.1007/978-3-030-64987-6_10

Al-Emran, M., & Mezhuyev, V. (2019). Examining the Effect of Knowledge Management Factors on Mobile Learning Adoption Through the Use of Importance-Performance Map Analysis (IPMA). International Conference on Advanced Intelligent Systems and Informatics, 449–458. https://doi.org/10.1007/978-3-030-31129-2_41

Al-Emran, M., Mezhuyev, V., & Kamaludin, A. (2018). Students’ Perceptions towards the Integration of Knowledge Management Processes in M-learning Systems: A Preliminary Study. International Journal of Engineering Education, 34(2), 371–380.

Al-Emran, M., Mezhuyev, V., & Kamaludin, A. (2019). An Innovative Approach of Applying Knowledge Management in M-Learning Application Development: A Pilot Study. International Journal of Information and Communication Technology Education (IJICTE), 15(4), 94–112.

Al-Emran, M., Mezhuyev, V., & Kamaludin, A. (2021). Is M-learning acceptance influenced by knowledge acquisition and knowledge sharing in developing countries? Education and Information Technologies, 26, 2585–2606. https://doi.org/10.1007/S10639-020-10378-Y

Al-Emran, M., Mezhuyev, V., Kamaludin, A., & AlSinani, M. (2018). Development of M-learning Application based on Knowledge Management Processes. 2018 7th International Conference on Software and Computer Applications (ICSCA 2018), 248–253.

Al-Emran, M., Mezhuyev, V., Kamaludin, A., & Shaalan, K. (2018). The impact of knowledge management processes on information systems: A systematic review. International Journal of Information Management, 43, 173–187.

Al-Emran, M., & Shaalan, K. (2017). Academics’ Awareness Towards Mobile Learning in Oman. International Journal of Computing and Digital Systems, 6(1), 45–50. https://doi.org/10.12785/IJCDS/060105

Al-Emran, M., Zaza, S., & Shaalan, K. (2015). Parsing modern standard Arabic using Treebank resources. 2015 International Conference on Information and Communication Technology Research, ICTRC 2015. https://doi.org/10.1109/ICTRC.2015.7156426

Al-Qaysi, N., Mohamad-Nordin, N., & Al-Emran, M. (2020). Employing the technology acceptance model in social media: A systematic review. Education and Information Technologies, 1–42. https://doi.org/10.1007/s10639-020-10197-1

Al Emran, M., & Shaalan, K. (2014). E-podium technology: A medium of managing knowledge at al buraimi university college via m-learning. BCS International IT Conference, 1–4. https://doi.org/10.14236/ewic/bcsme2014.14

Alsharida, R. A., Hammood, M. M., & Al-Emran, M. (2021). Mobile Learning Adoption: A Systematic Review of the Technology Acceptance Model from 2017 to 2020. International Journal of Emerging Technologies in Learning, 15(5). https://doi.org/10.3991/ijet.v16i05.18093

Arpaci, I. (2017). Antecedents and consequences of cloud computing adoption in education to achieve knowledge management. Computers in Human Behavior, 70, 382–390. https://doi.org/10.1016/j.chb.2017.01.024

Arpaci, I., Al-Emran, M., & Al-Sharafi, M. A. (2020). The impact of knowledge management practices on the acceptance of Massive Open Online Courses (MOOCs) by engineering students: A cross-cultural comparison. Telematics and Informatics, 54. https://doi.org/10.1016/J.TELE.2020.101468

Beckett, A. J., Wainwright, C. E. R., & Bance, D. (2000). Implementing an industrial continuous improvement system: a knowledge management case study. Industrial Management & Data Systems.

Bjørnson, F. O., & Dingsøyr, T. (2008). Knowledge management in software engineering: A systematic review of studied concepts, findings and research methods used. In Information and Software Technology. https://doi.org/10.1016/j.infsof.2008.03.006

Cameron, E., & Green, M. (2019). Making sense of change management: A complete guide to the models, tools and techniques of organizational change. Kogan Page Publishers.

Costa, V., & Monteiro, S. (2016). Key knowledge management processes for innovation: A systematic literature review. VINE Journal of Information and Knowledge Management Systems, 46(3), 386–410. https://doi.org/10.1108/VJIKMS-02-2015-0017

Eppler, M. J., & Burkhard, R. A. (2007). Visual representations in knowledge management: framework and cases. Journal of Knowledge Management.

Kuipers, B. S., Higgs, M., Kickert, W., Tummers, L., Grandia, J., & Van der Voet, J. (2014). The management of change in public organizations: A literature review. Public Administration, 92(1), 1–20.

Mahmoodzadeh, E., Jalalinia, S., & Yazdi, F. N. (2009). A business process outsourcing framework based on business process management and knowledge management. Business Process Management Journal.

Marangunić, N., & Granić, A. (2015). Technology acceptance model: A literature review from 1986 to 2013. Universal Access in the Information Society, 14(1), 81–95. https://doi.org/10.1007/s10209-014-0348-1

Misra, D. C., Hariharan, R., & Khaneja, M. (2003). E-knowledge management framework for government organizations. Information Systems Management, 20(2), 38–48.

Moher, D., Liberati, A., Tetzlaff, J., Altman, D. G., Altman, D., Antes, G., Atkins, D., Barbour, V., Barrowman, N., Berlin, J. A., Clark, J., Clarke, M., Cook, D., D’Amico, R., Deeks, J. J., Devereaux, P. J., Dickersin, K., Egger, M., Ernst, E., … Tugwell, P. (2009). Preferred reporting items for systematic reviews and meta-analyses: The PRISMA statement. In PLoS Medicine. https://doi.org/10.1371/journal.pmed.1000097

Nonaka, I. (1994). A dynamic theory of organizational knowledge creation. Organization Science, 5(1), 14–37. https://doi.org/10.1287/orsc.5.1.14

O’Donovan, G. (2008). The corporate culture handbook: How to plan, implement and measure a successful culture change programme. Development and Learning in Organizations: An International Journal.

Parikh, M. (2001). Knowledge management framework for high-tech research and development. Engineering Management Journal, 13(3), 27–34.

Rai, R. K. (2011). Knowledge management and organizational culture: a theoretical integrative framework. Journal of Knowledge Management.

Salloum, S. A., Al-Emran, M., Abdallah, S., & Shaalan, K. (2017). Analyzing the Arab Gulf Newspapers Using Text Mining Techniques. International Conference on Advanced Intelligent Systems and Informatics, 396–405. https://doi.org/10.1007/978-3-319-64861-3_37

Saqib, M., Udin, Z. M., & Baluch, N. (2017). The impact of knowledge management on organizational performance in today’s economy. South East Journal of Contemporary Business, Economics and Law, 12(3).

Scardamalia, M., & Bereiter, C. (2010). A brief history of knowledge building. Canadian Journal of Learning and Technology/La Revue Canadienne de l’apprentissage et de La Technologie, 36(1).

Shrafat, F. D. (2018). Examining the factors influencing knowledge management system (KMS) adoption in small and medium enterprises SMEs. Business Process Management Journal, 24(1), 234–265. https://doi.org/10.1108/BPMJ-10-2016-0221

Wahab, R. A., Hamdan, D., & Shaalan, K. (2018). Advances in Knowledge Management: A systematic review of big data perspective. International Journal of Information Technology and Language Studies, 2(3).

Wiig, K. M. (1997). Knowledge management: Where did it come from and where will it go? Expert Systems with Applications, 13(1), 1–14.

Zhao, J. (2010). School knowledge management framework and strategies: The new perspective on teacher professional development. Computers in Human Behavior, 26(2), 168–175.

Downloads

Published

2021-08-27

Issue

Section

Articles