The relationship between organizational change and knowledge management strategies: A systematic review

Surour Slayem Alshamsi, Azzam Othman


It is evident that organizations applying a knowledge management framework benefit from the data and information required on any occasion while ensuring that all elements, including accountabilities, processes, technologies, and governance, perform accurately. Any changes in the organizational process, project, or service may disturb the knowledge management framework. This study provides a comprehensive analysis of 5 research articles published in conference proceedings and journals from 2000 to 2021 in the context of the relationship between knowledge management and implementing a successful organizational change. Furthermore, this study proposed an extended framework to manage changes in organizations. This study also conducts secondary and primary research to get the opinion of professionals while they face issues in managing KM framework during change management. This study attempts to show the recent research progress in knowledge management during organizational change management and proposed an integrated framework to manage changes under the KM framework so that pitfalls of KM might be reduced during an organizational change.

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