KIM, K.-J.; SHIN, W.-S.; MIN, D.-K.; KIM, H.-J.; YOO, J.-S.; LIM, H.-M.; LEE, S. H.; JEONG, Y.-K. Service Quality Model for IPTV Service: Identification of Key Features and Their Relationships. International Journal of Industrial Engineering: Theory, Applications, and Practice, [S. l.], v. 16, n. 4, 2009. DOI: 10.23055/ijietap.2009.16.4.81. Disponível em: https://journals.sfu.ca/ijietap/index.php/ijie/article/view/81. Acesso em: 17 aug. 2022.