KOC, T. THE RELATIONSHIP BETWEEN TQM AND PERFORMANCE IN SMEs: THE MEDIATION EFFECT OF FAILURE. International Journal of Industrial Engineering: Theory, Applications and Practice, [S. l.], v. 18, n. 4, 2011. DOI: 10.23055/ijietap.2011.18.4.355. Disponível em: https://journals.sfu.ca/ijietap/index.php/ijie/article/view/355. Acesso em: 18 may. 2024.