ÖZKAN, C.; AKMAN, G.; ÖZCAN, B. EFFECTING FACTORS OF CUSTOMER SATISFACTION. International Journal of Industrial Engineering: Theory, Applications and Practice, [S. l.], v. 17, n. 4, 2010. DOI: 10.23055/ijietap.2010.17.4.167. Disponível em: https://journals.sfu.ca/ijietap/index.php/ijie/article/view/167. Acesso em: 13 may. 2024.