EMAMI, S.; DOOLEN, T. HEALTHCARE PERFORMANCE MEASUREMENT: IDENTIFICATION OF METRICS FOR THE LEARNING AND GROWTH BALANCED SCORECARD PERSPECTIVE. International Journal of Industrial Engineering: Theory, Applications and Practice, [S. l.], v. 22, n. 4, 2015. DOI: 10.23055/ijietap.2015.22.4.1221. Disponível em: https://journals.sfu.ca/ijietap/index.php/ijie/article/view/1221. Acesso em: 2 may. 2024.